FAQ's
Is it safe to use my credit card on your website?
DES KOHAN uses the latest version of SSL to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.
Do you save my credit card information?
For your protection and security, we do not save any credit card information.
I am unable to log into my account. How can I reset my password?
If you are having trouble logging into your account, please contact INFO@DESKOHAN.COM to reset your DK password.
How can I delete my account?
Please contact INFO@DESKOHAN.COM to delete your account.
SHIPPING
Where do you ship from?
All orders are shipped via UPS or DHL INTERNATIONAL from our Los Angeles based boutique.
Do you ship to PO boxes?
UPS does not deliver to P.O. boxes.
I am an international customer, how much will I be charged for duties and taxes? How will I pay for duties and taxes?
Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. FedEx will contact you directly requesting payment upon your order's arrival through customs.
How long will international shipping take?
DHL International Priority service takes 3 to 5 business days from the date dispatched.
What happens when UPS or DHL loses or damages my package?
Customers are encouraged to follow our Shipping policy guide to help ensure the proper delivery of packages. While we will assist in filing a claim with UPS/DHL for any lost or damaged packages, the replacement of the item or a refund will be case dependent on the resolution with the respective shipper- UPS or DHL INTERNATIONAL.
I keep missing the delivery of my package. Can you waive the signature on my order after it is shipped?
A direct signature requirement cannot be removed from your package once in transit .UPS will make 3 delivery attempts; please contact Customer Service to have your package held at your nearest UPS facility for pickup, free of charge.
Can you ship my international order Delivery Duty Paid?
At this time all international orders are shipped Delivery Duty Unpaid.
Can I provide special delivery instructions for UPS/DHL INTERNATIONAL?
Unfortunately, UPS OR DHL does not take into account any special delivery instructions.
Can I waive the signature upon delivery if I am paying with PayPal?
All PayPal orders require a direct signature upon delivery.
ORDERS
Can I cancel or make changes to my order once it has been placed?
Please contact INFO@DESKOHAN.COM to make changes to your order prior to shipment. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.
How long will it take for my order to be processed and shipped?
Once your order has been placed, please allow up to two to three business days for our warehouse to process your order. You will receive an email confirmation from our team with your UPS/DHL tracking number upon shipment.
Can you ship two orders together?
Contact us INFO@DESKOHAN.COM and we will do our best to accommodate you.
Can you place items on hold for me to purchase on a later date?
We have the ability to do so. Please contact us INFO@DESKOHAN.COM, for further information.
Can I use two different credit cards to place my order?
We are only able to accept one credit card as payment for each order.
Can I use an international billing address and US shipping address?
You may use an international billing address and a US shipping address or vice versa.
Is it possible to place an order over the phone?
Of course it is. Our sales and stylist team are happy to help you place a phone order. They can be reached Monday - Friday from 11am - 6pm WST at 323.857.0200.
Do you accept international credit cards?
We accept Visa®, MasterCard®, and American Express®, Discover®, JCB®, ELO® and PayPal®